Troubleshooting

Device Connection issues

• Check the Subnet Configuration Ensure that your device’s IP address is within the same subnet as your network connection. A basic understanding of subnetting is necessary for establishing a connection.

• Connecting to Multiple Devices Using an Ethernet switch is the easiest way to connect multiple devices. This setup allows you to manage all devices through a single network connection from your computer. While it is possible to use multiple network adapters, an Ethernet switch simplifies the process, particularly for those less experienced with networking.

• Check your firewall

  Firewall rules can filter out incoming data from devices and prevent outgoing device discovery requests from SonarView.

• Check your router/switch settings

  Network switches often use Spanning Tree Protocol (STP) to map the routes within a network, and if a device has a self-assigned IP address, it can make that device undiscoverable.